Top


Frequently Asked Questions

 

  • HOW DO I SEARCH FOR A PRODUCT?

  • DO I NEED TO CREATE AN ACCOUNT TO SHOP WITH YOU?

  • COULD I LOG OFF AS A USER?

  • SIZE GUIDES

  • CAN YOU GIVE ME MORE INFORMATION ON A PRODUCT?

  • HOW DO I SIGN UP FOR THE HOWSTY NEWSLETTER?

  • HOW DO I PAY FOR MY ORDER?

  • WHEN WILL I BE CHARGED?

  • HOW DO I CHANGE DETAILS ON MY ACCOUNT?

  • HOW DO I CANCEL MY ORDER UNDER THE DISTANCE SELLING REGULATIONS?

  • IS MY ORDER ON ITS WAY TO ME?

  • MY ORDER IS LATE

  • I HAVE RECEIVED AN INCORRECT OR FAULTY ITEM

  • DELIVERY

  • SHIPPING TO THE CANARY ISLANDS, CEUTA AND MELILLA

  • WILL I BE CHARGED CUSTOMS AND IMPORT CHARGES?

  • NON-EU VAT

  • DO YOU DELIVER TO WORK ADDRESSES?

  • OUR RETURNS POLICY

  • HOW CAN I RETURN AN ORDER?

  • MY RETURN WAS PROCESSED BUT I WASN'T REFUNDED MY DELIVERY CHARGE

  • I HAVE BEEN REFUNDED THE INCORRECT AMOUNT

  • HAVE YOU RECEIVED MY RETURNED GOODS?

  • HOW DO I CANCEL MY ORDER UNDER THE DISTANCE SELLING REGULATIONS?

  • I AM HAVING GENERAL PROBLEMS ACCESSING OR BUYING FROM YOUR WEBSITE

  • I CAN'T SIGN INTO MY ACCOUNT

  • THE CUSTOMER CARE TEAM

  • PRESS AND MEDIA RELATIONS

  • PARTNERSHIP / COMMERCIAL ENQUIRIES

  • CORPORATE SOCIAL RESPONSIBILITY

  • DO YOU HAVE A SHOP?


CONTACT US

OR GIVE US A CALL (+34) 91 243 43 84